Return Policy

Last Updated: September 15, 2026
SoftNexaDigital sells digital products only, including templates, planners, digital resources, and digital designs. Because our products are delivered electronically, physical returns are not applicable.
1. No Physical Returns
We do not accept physical returns because no physical products are shipped.
All purchases are delivered digitally.
2. Digital Product Returns
Due to the nature of digital products, we generally cannot accept returns once a product has been accessed or downloaded.
However, if you experience a genuine problem with your purchase, please contact us and we will do our best to assist you.
3. Damaged or Defective Digital Files
If a purchased file is corrupted, incomplete, inaccessible, or otherwise defective, please contact us.
Where appropriate, we may provide:
A replacement file
A new download link
Technical assistance
A refund when a suitable resolution cannot be provided
4. Incorrect Product
If we accidentally provide you with a product different from the one you purchased, please contact us as soon as possible.
We will investigate the issue and provide an appropriate solution.
5. Customer Responsibility
Before purchasing, customers are responsible for reviewing the product description, file format, requirements, compatibility information, and intended use.
Purchases based solely on a change of mind or failure to review the product information may not qualify for a refund.
6. Contact Us
If you have an issue with your digital purchase, please contact:
SoftNexaDigital

Email: support@softnexadigital.shop
Please include your order number and a description of the issue so that we can assist you efficiently.
7. Consumer Rights
Nothing in this Return Policy is intended to exclude or limit any consumer rights that cannot legally be excluded or limited under applicable law.