Refund Policy

Last Updated: September 15, 2026
At SoftNexaDigital, we want every customer to have a positive experience with our digital products. Because our products are delivered electronically, certain conditions apply to refunds.
1. Digital Products
All products sold through SoftNexaDigital.shop are digital products, including templates, planners, digital resources, and digital designs.
No physical products are shipped.
2. Refund Eligibility
Because digital products can be accessed and downloaded immediately, purchases are generally non-refundable once the product has been downloaded or accessed.
However, we may consider a refund or replacement if:
The purchased file is corrupted or technically defective.
The download link does not work and we are unable to resolve the issue.
The product received is materially different from the product description.
We delivered the wrong product due to an error on our part.
A duplicate payment was made due to a technical error.
A refund is required under applicable consumer protection laws.
3. Before Purchasing
Please carefully review the product description, included files, format, compatibility information, and any other relevant details before completing your purchase.
If you have questions about a product, please contact us before purchasing.
4. Refund Requests
If you experience a problem with your purchase, please contact us at:
support@softnexadigital.shop
Please include:
Your order number
The email address used during checkout
The name of the product
A description of the issue
Screenshots or other relevant information, when applicable
We will review your request and respond as soon as reasonably possible.
5. Refund Processing
If your refund is approved, it will normally be issued to the original payment method used for the purchase.
The time required for the refund to appear in your account depends on your payment provider or financial institution.
6. Consumer Rights
Nothing in this Refund Policy is intended to exclude or limit any consumer rights that cannot legally be excluded or limited under applicable law.
7. Contact
If you have questions about this Refund Policy, please contact:
SoftNexaDigital

Email: support@softnexadigital.shop